Customer service and Technical SupportCustomer service and Technical Support
Billy
ID Verified$2,000
per month
($11/hour)
Profile Description
My experience encompasses key technical roles that require me to identify and resolve customer technical issues promptly, manage complex account concerns, and even set up and configure hardware and software systems as a Helpdesk Technician. In addition, my background includes specific training such as the Google IT Support Certificate and technical knowledge in VoIP Technologies, Operating Systems, including Windows/Linux/macOS, and Network Administration. Beyond my technical skills, I am a ded...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Customer Service Representative
Begonia Rose LLC
Dec 2025 - Present
Job Responsibilities:
• Resolve student inquiries on online course access, account navigation, and technical troubleshooting. • Deliver timely, empathetic support that improves student satisfaction and retention. • Escalate and track recurring platform bugs with internal teams to shorten resolution times.
IT Support
Evangeline Beach Resort
Nov 2023 - Dec 2025
Job Responsibilities:
• Maintained full internet coverage and network performance for guests and staff. • Managed the hardware lifecycle for resort and restaurant IT equipment, keeping it current and working. • Handled software updates and maintenance for daily operations.
Inside Sales Associate
Excel Sales
Jan 2023 - Jul 2023
Job Responsibilities:
• Prospected and qualified leads for Slingshot Internet services. • Presented products and services to customers and closed sales.
Inside Sales Associate
Excel Sales
Feb 2023 - Jul 2023
Job Responsibilities:
Achieved target quotas for designated services. Generated new business opportunities through outbound calls and targeted follow-up calls. Maintained strong relationships with customers to ensure repeat business and customer loyalty. Conducted extensive research and prepared comprehensive reports on competitors and market trends. Built strong knowledge of company products and services to answer cus...
Inside Sales Associate
The Alpha Hub
May 2022 - Dec 2022
Job Responsibilities:
Cold-called companies and scheduled demos of ClickUp, an all-in-one cloud work platform.
Inside Sales Representative
The Alpha Hub
May 2022 - Dec 2022
Job Responsibilities:
Achieved target quotas for designated services. Generated new business opportunities through outbound calls and targeted follow-up calls. Maintained strong relationships with customers to ensure repeat business and customer loyalty. Conducted extensive research and prepared comprehensive reports on competitors and market trends. Built strong knowledge of company products and services to answer cus...
Customer Service Representative
Cloud Academy Inc.
Nov 2020 - Mar 2022
Job Responsibilities:
Supported students with course, lab, and account issues via live chat and email. Troubleshot application problems, managed customer accounts, and ran customer service surveys
CustomerService Representative
Cloud Academy Inc
Nov 2020 - Mar 2022
Job Responsibilities:
Assisted students who had issues with their Courses, Labs, and accounts. Managed customer accounts and resolved customer issues. I assisted customers via chat and email. Responsible for troubleshooting courses, labs, and account concerns.
Technical Support Representative
Linktek
May 2020 - Sep 2020
Job Responsibilities:
Identified and resolved customer technical issues promptly. Maintained customer satisfaction by addressing customer inquiries professionally and efficiently. We have successfully trained new and existing colleagues on existing products. We have created comprehensive technical documentation and user guides. Developed and implemented IT support policies and procedures.
Quick Stats
Certifications
Education
High-school
Pines City National High School
1995 - 2000