Operations Manger | Experienced Executive AssistantOperations Manger | Experienced Executive Assistant

Job Responsibilities:

Oversees day to day operations for a specialty teams ensuring efficiency, productivity, and a positive work environment for your team, while also addressing employee concerns and maintaining high customer satisfaction. Ever since the special was launch, metrics and KPI was always meet and scores exceeded the expected target.

Job Responsibilities:

Led 10 members to spearhead special project in which we collaborated with the client in making SOPs, support responses. The test resulted to a significate increase in Customer Satisfaction Rate. It was declared successful after 2 months which resulted to promotions and growth of the members. The LOB grow from 10 to 200 agents.

Job Responsibilities:

2 months after being promoted as an SME, I was promoted as Team Leader. With passion to provide quality output, my team became consistently on top. Most of my mentored agents were promoted to special teams, some became trainer, SME and Team Lead.

Job Responsibilities:

Provides high-level administrative support to clients. My tasks are scheduling meetings, work on audits, run reports, organizing documents, maintaining records and any other administrative tasks that help the executives with decision making.

Job Responsibilities:

Virtual assistant for an Author. I handle and maintained his website. Adding new articles, new videos, and creating newsletter. During this time, I taught myself SEO which resulted to top 1 searches for our tags. I also handle his emails, schedules, Youtube channel and social media accounts.