Guest Relations Virtual AssistantGuest Relations Virtual Assistant

Key Achievements:

- Design social media posts - Promotional graphics and marketing materials in Canva - Create visuals that match each brand’s look - Prepare content for posting - Work independently, take feedback well and meet deadlines.

Key Achievements:

• Provide overnight guest support on US Eastern Time across SMS, email, phone calls and social media. • Respond to guest questions and concerns with clear, friendly and professional communication. • Handle reservations, booking changes and payment follow-ups, and make pre-arrival calls to prepare guests for check- in. • Monitor property alerts, escalate concerns to the right team member, and report property issues through internal tools. • Follow up on sales inquiries and partner applications to keep communication timely and operations smooth. • Prepare shift summaries and handoff notes so the day team can pick up open items without delay.

Key Achievements:

• Managed travel reservations, flight bookings and ticket issuance with a focus on accuracy. • Assisted clients with travel inquiries, itinerary changes and booking concerns. • Handled data entry and document preparation, reviewing and correcting records to keep client files accurate. • Delivered professional customer service to help ensure smooth travel arrangements.