Executive Virtual Assistant | Customer Support SpecialistExecutive Virtual Assistant | Customer Support Specialist
Beatrice
ID Verified$800
per month
($5/hour)
Profile Description
Detail-oriented Virtual Assistant, Customer Support Specialist, and Social Media Manager with hands-on experience in executive support, administrative operations, and paid social campaigns. Skilled in calendar and inbox management, CRM management, data entry, and content creation using Canva and CapCut. I've managed TikTok and Facebook ad campaigns that drove real results, including one that sold out a travel package with 200K+ combined views. ALX-certified Executive Virtual Assistant, fluent in...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Sales & Business Development
Design & Creative
Work Experience
Administrative Assistant & Social Media Management
Journey Haven Consultants
Apr 2025 - May 2026
Key Achievements:
My biggest achievement was leading a TikTok and Facebook ad campaign for a travel package that reached over 200K combined views and sold out completely. Beyond that, I balanced the social media side with solid operational support, managing calendars, inboxes, and our Zoho CRM, so the business ran smoothly as our online presence grew. It was a good mix of creative and administrative work, and I liked that I could contribute to both the visible growth and the behind-the-scenes structure.
Customer Support Specialist & Administrative Assistant
Sema Naturals
Jan 2024 - Mar 2025
Key Achievements:
My biggest achievement at Sema Naturals was cutting our complaint rate by 80% while managing support across email, chat, phone, and social DMs. I also took ownership of my client's calendar, bringing organization and structure that visibly improved the efficiency of her day-to-day operations. Combined with organized admin work in Zoho CRM, this helped us maintain a 5-star rating with consistently positive customer feedback, and orders grew significantly as a result.