Aura

Medical and Dental Virtual Assistant

Aura

1,800/mo
Inabanga, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and proactive Medical and Dental Virtual Assistant with strong expertise in Revenue Cycle Management (RCM), administrative support, and patient coordination. Experienced across various specialties, including Dental, Primary Care, Gastroenterology, Home/Nursing Care, Robotic Surgery, Physical Therapy, and Pain Management. Skilled in EMR/EHR platforms, insurance claims handling, and providing excellent back-office patient support to ensure smooth healthcare operations. Recentl...

Top Skills

Email Support · 10 yearsPhone Support · 10 yearsShopify · 5 yearsAccounts Payable/Receivable · 4 yearsFreshdesk · 3 years

Skills & Expertise

Customer Success

Phone SupportExpert
Email SupportExpert
Technical SupportAdvanced
ZendeskAdvanced
FreshdeskAdvanced
Live Chat SupportIntermediate
Social Media SupportBeginner
CrispBeginner

Design & Creative

CanvaBeginner
Adobe PhotoshopBeginner

E-commerce & Marketplace

ShopifyExpert
Amazon FBAIntermediate
MagentoIntermediate
WooCommerceIntermediate
EtsyIntermediate
eBayBeginner
TikTok ShopBeginner
Facebook MarketplaceBeginner

Sales & Business Development

SalesforceBeginner
PipedriveBeginner
Zoho CRMBeginner

Finance & Accounting

Accounts Payable/ReceivableAdvanced

Work Experience

Virtual Assistant – Events & Venues Team

SpotHero

Mar 2025 - Dec 2025

Key Achievements:

• Provided operational and administrative assistance to support parking events and venue coordination • Handled data entry, address verification, and documentation updates for parking locations • Collaborated with internal teams to ensure accuracy in listings and customer information • Assisted in back-office task delegation, ticket analysis, and issue resolution

Adobe PhotoshopTechnical SupportSalesforce

Customer Service & Admin Assistant

KOH.com

Sep 2024 - Apr 2025

Key Achievements:

• Provided email/chat support and processed refunds and payments • Managed Shopify orders, logistics coordination, and filed claims for lost/damaged parcels

Live Chat SupportEmail SupportShopifyZendeskFreshdeskAccounts Payable/Receivable

Medical Biller

Las Vegas Surgical Associates

Dec 2023 - Jun 2024

Key Achievements:

• Managed A/R, processed DME requests, and followed up on denied claims • Verified patient insurance benefits, submitted appeals, and supported scheduling tasks

Accounts Payable/Receivable

Quick Stats

Age41 years
English LevelFluent
ID VerificationNot verified
Portfolio
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