Technical Support L1, Virtual AssistantTechnical Support L1, Virtual Assistant

Key Achievements:

Provided frontline technical support through email, assisting customers with software, access, and account-related issues while maintaining high customer satisfaction. Managed high-volume email queues with strong attention to accuracy, professionalism, and SLA compliance. Performed troubleshooting and issue diagnosis, escalating complex concerns when necessary, while ensuring detailed ticket documentation and timely follow-ups. Supported users with account setup, password resets, and system navigation, delivering efficient and customer-focused service.

Key Achievements:

Provided comprehensive administrative support to the estimating team throughout project tender and bidding processes, ensuring accurate preparation and organization of drawings, specifications, and tender documentation. Assisted in cost estimates, quotations, and bid submissions while coordinating with suppliers and subcontractors to obtain pricing and material information. Maintained cost databases and managed document control to ensure accuracy, compliance, and timely submission of proposals. Collaborated with project managers, clients, and contractors, tracked deadlines, monitored supplier responses, and supported budgeting, reporting, and project handover activities.

Key Achievements:

Issued travel insurance policies and assisted customers, travel agents, and brokers with policy purchases and online portal inquiries via phone and email. Provided clear guidance on policy coverage, ensuring customers understood their benefits and options. Delivered professional customer support by addressing inquiries efficiently and directing clients to the appropriate department for claims or emergency assistance. Maintained accuracy and high service standards to support a positive customer experience.

Key Achievements:

Issued travel insurance policies and assisted customers, travel agents, and brokers with policy purchases and online portal inquiries via phone and email. Provided clear guidance on policy coverage, ensuring customers understood their benefits and options. Delivered professional customer support by addressing inquiries efficiently and directing clients to the appropriate department for claims or emergency assistance. Maintained accuracy and high service standards to support a positive customer experience.