Trainer. Customer Service RepresentativeTrainer. Customer Service Representative
Angelo
$1000
per month
($6/hour)
Profile Description
I’m a passionate Corporate Trainer with over 8 years of experience helping teams grow through engaging and effective training programs. My work focuses on learning and development, process improvement, and performance coaching — empowering employees to perform with confidence and accuracy. I’ve had the opportunity to design and facilitate training programs for global projects, particularly in the freight forwarding and BPO industries, ensuring that learning aligns with both client goals and ope...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Finance & Accounting
Sales & Business Development
Work Experience
Trainer
Offshore Business Processing
Nov 2023 - Sep 2025
Key Achievements:
As a Corporate Trainer, led the design and facilitation of comprehensive new hire and upskill training programs focused on product knowledge, process accuracy, and operational excellence. Developed standardized training materials to ensure consistent learning outcomes across teams and conducted freight forwarding training for both U.S. and Australian projects. Collaborated closely with management and operations to identify skill gaps, implement targeted learning strategies, and drive continuous improvement in workforce performance.