Virtual AssistantVirtual Assistant
Arlene
ID Verified900/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone
$900
per month
($5/hour)
Member since August 2026
Profile Description
Customer service and operations professional with nearly 10 years of experience in customer support, team leadership, regional operations, and virtual assistance. Experienced in handling customer concerns, property management tasks, payments, process improvement, and cross-functional coordination. Highly organized, adaptable, and detail-oriented, with strong communication skills and a proven ability to work independently in fast-paced and remote environments.
Top Skills
Jira · 10 yearsZendesk · 10 yearsAsana · 7 yearsLead Management · 2 yearsTicket Management · 2 years
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Customer Success
ZendeskExpert
Ticket ManagementIntermediate
Lead ManagementIntermediate
Email SupportBeginner
Live Chat SupportBeginner
Video SupportBeginner
Customer.ioBeginner
AI & Automation
Claude/Anthropic APIBeginner
OpenAI APIBeginner
Virtual Assistance & Admin
JiraExpert
AsanaExpert
Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Data EntryBeginner
Work Experience
Regional Center of Excellence Driver Operations
Grab Philippines
Jan 2025 - Aug 2026
Email SupportLead ManagementTicket ManagementZendeskClaude/Anthropic APIEmail ManagementAsanaJira
Property Management Specialist
Starlight Motor Inn
Apr 2025 - Jun 2026
Calendar ManagementEmail ManagementData EntryDocument ManagementAsana
Quick Stats
Age37 years
English LevelConversational
Other Languages
GermanBasic
ID VerificationVerified
Certifications
nt National Certificate II in Caregiving, TES DA
Education
Bachelor's Degree
San Sebastian College Recoletos
2004 - 2009