Virtual AssistantVirtual Assistant
Arjun
ID Verified$500
per month
($3/hour)
Profile Description
Results-driven professional with 6+ years of experience in customer service, back-office operations, and quality assurance. Skilled in multi-channel customer support, order processing, data management, and process improvement. Proficient in Salesforce, Workbench, and ACSR/Biller, with a strong track record of enhancing team efficiency and achieving high customer satisfaction.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
Sales & Business Development
Work Experience
Quality Assurance Analyst
VXI Global Holdings, Inc.
Aug 2022 - Present
Key Achievements:
Review Comcast Business renewals and VDR transactions, identify errors, ensure policy compliance, and deliver coaching to improve quality scores.
Record Retrieval Specialists
YoCierge, Inc.
Jun 2024 - Oct 2025
Key Achievements:
Manage end-to-end medical record retrieval, coordinate with provider offices, track request status, and ensure accurate, confidential documentation.
Back Office Specialist – Comcast Business (Renewals)
VXI Global Holdings, Inc.
Mar 2020 - Aug 2022
Key Achievements:
Handle end-to-end renewal processing, validate customer and account details, update systems, and coordinate with teams to ensure accurate order completion.