Arch

Certified QuickBooks Online Proficiency | Team Leader

Arch

1,000/mo
Cebu City, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I am an experienced finance professional with advanced expertise in QuickBooks Online and proven skills in payroll reporting. Over the years, I have successfully managed accurate financial records, streamlined payroll processes, and ensured compliance with organizational policies. In addition, my leadership experience as a team leader has strengthened my ability to guide, mentor, and coordinate teams toward achieving operational efficiency and financial accuracy.

Top Skills

Accounts Payable/Receivable · <1 yearAML/KYC · <1 yearB2B Sales · <1 yearEmail Support · <1 yearExcel (Advanced) · <1 year

Skills & Expertise

Finance & Accounting

QuickBooksBeginner
Accounts Payable/ReceivableBeginner
Payroll ProcessingBeginner
AML/KYCBeginner

Sales & Business Development

Lead GenerationBeginner
B2B SalesBeginner
SalesforceBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Email SupportBeginner
Technical SupportBeginner
Lead ManagementBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner

Marketing & Growth

MailchimpBeginner

Work Experience

Team Leader

Concentrix CVG Philippines

Oct 2024 -

Key Achievements:

My leadership style emphasizes collaboration, accountability, and continuous improvement, enabling teams to meet organizational goals while maintaining high standards of service. With a balance of technical expertise and people management skills, I drive both productivity and team growth.

QuickBooksLead GenerationLive Chat SupportTechnical SupportPhone SupportSalesforceB2B SalesGoogle Sheets (Advanced)Excel (Advanced)Email Support

Subject Matter Expert

Concentrix CVG Philippines

Feb 2024 - Oct 2024

Key Achievements:

Subject Matter Expert in QuickBooks Online, specializing in providing advanced technical support, troubleshooting, and process optimization for accounting and financial management systems. With deep product knowledge and hands-on experience, I guide experts through complex issues, deliver training, and ensure seamless adoption of QuickBooks features. My expertise lies in bridging technical solutions with business needs, empowering teams to streamline workflows, maintain accuracy, and maximize efficiency. I am committed to delivering exceptional customer support and driving continuous improvement in financial operation

QuickBooksPayroll ProcessingEmail SupportLive Chat SupportExcel (Advanced)B2B SalesGoogle Sheets (Advanced)Technical SupportLead GenerationAccounts Payable/ReceivablePhone SupportLead ManagementAML/KYCSalesforce

Technical Advisor I

Concentrix CVG Philippines

May 2023 - Feb 2024

Key Achievements:

I am a dedicated Technical Support Specialist with proven expertise in QuickBooks Online. My role focuses on assisting clients with troubleshooting, account setup, and resolving complex technical issues to ensure seamless financial management. I excel at guiding users through system features, providing clear solutions, and delivering exceptional customer service. With strong problem-solving skills and a collaborative approach, I help businesses maximize the efficiency of their accounting processes while maintaining accuracy and compliance.

Payroll ProcessingEmail SupportLive Chat SupportTechnical SupportB2B SalesPhone SupportLead ManagementSalesforceQuickBooks

Quick Stats

Age23 years
English LevelConversational
ID VerificationNot verified