Virtual AssistantVirtual Assistant
April
$800
per month
($5/hour)
Profile Description
I am a highly reliable Customer Support Associate with 10+ years of experience supporting customers, managing administrative tasks, troubleshooting technical issues, and improving operational workflows. I provide fast, accurate, and organized support, ensuring smooth day-to-day operations for businesses and executives.
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Sales & Business Development
Work Experience
Technical Support Specialst
Sangoma - A Netfortris Company
Apr 2019 - Present
Key Achievements:
Troubleshoot VoIP systems, servers, and managed applications, resolving 10 - 20 cases per shift with high accuracy. Provide first-level diagnostics for down circuits, reducing escalations by ensuring complete and clear documentation. Collaborate with teams to streamline issue resolution, improving operational efficiency and customer satisfaction.