Virtual Assistant

Ann

1,200/mo
Iloilo, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

BPO Professional Transitioning to Virtual Assistant | Customer Support |Sales and Administrative Support Chat and Email. Highly motivated BPO professional with over 10 years of experience in customer service, retention, inbound and outbound sales, travel support, and billing. Experienced GDS Travel Support Specialist with a strong background in managing reservations, itinerary changes, and customer travel inquiries. Proven ability to retain customers, overcome objections, and identify sales opp...

Top Skills

B2C Sales · 3 yearsTravel Planning · 3 yearsB2B Sales · 2 yearsEmail Management · 1 yearCold Email Outreach · <1 year

Skills & Expertise

Sales & Business Development

B2C SalesAdvanced
B2B SalesIntermediate
Cold Email OutreachBeginner
Sales PresentationsBeginner

Virtual Assistance & Admin

Travel PlanningAdvanced
Email ManagementIntermediate
Data EntryBeginner
Meeting CoordinationBeginner
Monday.comBeginner

Customer Success

LiveChatBeginner
Social Media SupportBeginner
ZendeskBeginner

Work Experience

Customer Support and Sales Expert

Asurion

Jan 2025 - Sep 2026

Key Achievements:

Top Agent with the greatest number of Perfect Survey for 3 consecutive months. Awarded as one of the Top agents that exceeded the expected number of confirmed Sales.

B2C Sales

Quick Stats

Age30 years
English LevelFluent
ID VerificationNot verified