Ann

Virtual Assistant, Lead Generation Specialist, Coordinator

Ann

ID Verified
600/mo
Pasig, Philippines
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

I’m a detail-oriented and reliable professional with over 10 years of experience in customer service, operations, marketing support, and team coordination. I specialize in helping businesses streamline their workflow, manage client communications, and grow their customer base through effective outreach and automation. My expertise includes lead generation, email marketing, and CRM management using tools like Apollo, Hubstaff, Launch27, and Google Workspace. I create targeted email sequences, ha...

Top Skills

Phone Support · 10 yearsEmail Support · 5 yearsTechnical Support · 5 yearsZendesk · 5 yearsB2C Sales · 4 years

Skills & Expertise

Customer Success

Phone SupportExpert
Technical SupportExpert
Email SupportExpert
ZendeskExpert
Ticket ManagementAdvanced
Live Chat SupportAdvanced
Social Media SupportIntermediate

Design & Creative

CanvaAdvanced
Video EditingBeginner
CapCutBeginner

E-commerce & Marketplace

Order ProcessingIntermediate
ShopifyBeginner
Facebook MarketplaceBeginner
TikTok ShopBeginner

Marketing & Growth

HubSpotIntermediate

Sales & Business Development

B2C SalesAdvanced
SalesforceAdvanced
Lead GenerationIntermediate
Cold Email OutreachIntermediate
Cold CallingIntermediate

Work Experience

Virtual Assistant-Coordinator/ Lead Gen

Cool Cleans

May 2024 - Oct 2025

Key Achievements:

At Cool Cleans, I work directly with the owner and handle a wide range of responsibilities, including: Managing the company’s Google LSA, Instagram, and Facebook Creating flyers, posters, and marketing materials using Canva Coordinating quotes, booking follow-ups, and scheduling with both clients and cleaners Handling email inbox management, customer support, and admin communication Maintaining organized client records and ensuring smooth day-to-day operations Generating leads using Apollo, Google Maps, MLS, and AI tools, and managing outreach campaigns Creating sequence and email template for email marketing. Cold calling and emailing real estate agents to offer move-out, move-in, pre-listing, and showing cleanings for their clients

Live Chat SupportPhone SupportCanvaSocial Media SupportEmail SupportHubSpotLead GenerationCold CallingCold Email OutreachOrder Processing

Quick Stats

Age39 years
English LevelFluent
ID VerificationVerified