Property Manager | Customer Support RepresentativeProperty Manager | Customer Support Representative
Angelo
$1,400
per month
($8/hour)
Profile Description
I started my career as a Customer Support Representative and worked my way up to Subject Matter Expert and eventually Team Leader at Xfinity. Since then, I've continued expanding my experience with companies like [link hidden] and [link hidden], where I handled customer support, property management, reservations, and administrative tasks. I'm comfortable using AI tools to improve productivity, and I'm always excited to learn new technologies and processes that help me become even more effective ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
AI & Automation
Customer Success
Data & Analytics
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Property Manager | Customer support representative
Hellovacay
Sep 2023 - Mar 2026
Key Achievements:
• Answered customer inquiries and provided accurate information regarding property details and airport services. • Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly. • Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers. • Responded to customer complaints and addressed issues promptly and professionally. • Maintained accurate records of occupied rooms, reservations and cancellations. • Assisted other departments in resolving customer issues quickly and efficiently whenever needed. • Adhered strictly to all established policies and procedures related to safety and security protocols. • Responded to inquiries and room requests made online, by phone, and via email. • Input and confirmed reservations for guests. • Answered guest inquiries, recommending shopping, dining or entertainment. • Contacted housekeeping or maintenance staff to report room or building issues. • Assisted guests at check-in, providing information on various services within hotel. • Checked in guests using established procedures, verified guest identification and credit card information. • Helped register membership that generated revenue to the business. • Helped booked reservations via our website and promote repeat use of platform.
Technical Support Representative
Compass.com
Apr 2022 - Jan 2023
Key Achievements:
• Resolved complex technical inquiries through effective communication and problem-solving skills. • Documented customer interactions to create a knowledge base for future reference and training. • Guided users through software installations, ensuring a smooth transition to new systems. • Collaborated with development teams to escalate and prioritize recurring technical issues. • Conducted user training sessions to enhance product understanding and usage. • Identified trends in customer issues to propose improvements in support processes. • Maintained accurate documentation of troubleshooting steps and resolutions for internal use. • Provided exemplary customer support by addressing concerns efficiently and professionally. Contributions: • Helped Real Estate agents with their listing on the website • Coached teammates with new technical issues • Collaborated with management regarding call handling and techniques on technical terms.