Client Services ManagerClient Services Manager

Key Achievements:

Served as a primary point of contact for Miele AU, strengthening stakeholder relationships and maintaining consistently positive client perception. • Managed and resolved operational and contractual concerns, contributing to stable account performance and long-term client satisfaction. • Streamlined documentation and improved workflow accuracy, ensuring organized records, cleaner processes, and error-free reporting. • Took ownership of end-to-end commercial activities—including contracts, invoices, and coordination—delivering reliable, escalation-free operations. • Oversaw the FCC mailbox and improved communication flow by ensuring timely, high-quality responses using standardized templates. • Supported cross-functional teams by maintaining structured processes, tracking deliverables, and enabling smooth collaboration across time zones.