E‑Commerce Admin Assistant | VA | Process ManagementE‑Commerce Admin Assistant | VA | Process Management

Key Achievements:

• Delivered customer support by processing 50+ daily orders with accuracy, ensuring smooth service flow and customer satisfaction. • Assisted in operational coordination, including inventory checks and preparation tasks, contributing to a 20% reduction in service delays. • Maintained workplace organization and cleanliness, applying SOPs that improved team efficiency and compliance with health standards. • Recorded and reconciled daily sales reports, tracking ₱10,000+ average daily revenue and preparing basic operational summaries for management.

Key Achievements:

• Supported both in-store and online operations by managing Shopee and Facebook Marketplace orders, ensuring timely processing and accurate fulfillment for 20+ daily transactions. • Managed and optimized 20+ daily product listings on Shopee and Facebook Marketplace, maintaining 98–99% data accuracy in pricing and descriptions, and ensuring timely removal of sold items to keep inventory fully up‑to‑date. • Assisted customers with product inquiries and purchases, maintaining a 95% satisfaction rate through responsive service and product knowledge. • Handled POS transactions and daily sales reconciliation, ensuring error-free reporting and balanced cash flow. • Monitored inventory levels and organized product displays, reducing stock discrepancies by 15% through consistent tracking and documentation.

Key Achievements:

• Managed product displays and stock rotation for dry goods, maintaining visual standards across 100+ SKUs and ensuring organized shelf presentation. • Monitored inventory levels and coordinated restocking schedules, maintaining 98% stock accuracy through consistent documentation and supplier coordination.

Key Achievements:

• Executed in‑store promotional campaigns that increased product visibility and boosted sales by 15%. • Engaged with 50+ customers daily through interactive marketing activities, driving higher participation and purchase conversions.

Key Achievements:

• Promoted fast‑moving consumer goods through targeted in‑store campaigns, achieving 100% of daily sales targets and increasing product visibility by 20%. • Educated 50+ customers daily on product features and benefits, improving product understanding and trial conversion rates.

Key Achievements:

• Delivered fast, accurate customer service in a high‑volume environment, handling 100+ daily orders. • Assisted customers with inquiries and maintained a positive dining experience, contributing to high satisfaction ratings and repeat patronage.