Operations and Cx experienceOperations and Cx experience
Alvine
ID Verified$800
per month
($5/hour)
Profile Description
Detail-oriented customer support and operations professional with experience handling email, chat, and call support in fast-paced environments. Skilled in customer service, team collaboration, performance monitoring, issue resolution, and process improvement. Strong communicator with a passion for delivering excellent customer experiences, maintaining quality standards, and supporting team success through professionalism, adaptability, and problem-solving skills.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
AI & Automation
Data & Analytics
Design & Creative
E-commerce & Marketplace
Finance & Accounting
Work Experience
Ndaregwa
Alvine
Mar 2022 - Present
Job Responsibilities:
Key Achievements & Responsibilities Successfully managed customer interactions across email, chat, and calls while consistently meeting operational KPIs. Demonstrated strong performance in attendance, productivity, quality assurance, and customer satisfaction metrics. Assisted in coaching and guiding peers by sharing process knowledge and best practices to improve team performance. Handled custome...
Ndaregwa
Alvine
May 2021 - Mar 2022
Job Responsibilities:
Agent of the month for 3 consecutive months.