Virtual Assistant, Technical Support, RepresentativeVirtual Assistant, Technical Support, Representative
Alliya
ID Verified$1,000
per month
($6/hour)
Profile Description
I am a customer-focused professional with nearly four years of experience as a Technical Support Representative, where I developed strong communication, problem-solving, and multitasking skills. I am experienced in handling customer concerns through email, chat, and other support channels while maintaining professionalism, patience, and empathy. I have also served as a Point of Contact and a second team leader, where I supported and coached teammates, helped resolve complex concerns, and contri...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Sales & Business Development
Work Experience
Technical Support Representative
EXACOT
Jan 2022 - Dec 2025
Key Achievements:
1. Delivered non-voice technical support through email and live chat to customers, resolving product and account-related issues efficiently. 2. Diagnosed and troubleshot technical concerns while providing clear, accurate, and customer-friendly solutions. 3. Managed multiple customer cases simultaneously while maintaining quality, productivity, and SLA compliance. 4. Documented interactions and resolutions using CRM and ticketing systems. 5. Escalated complex issues to higher-tier technical teams and followed up to ensure timely resolution. 6. Consistently provided exceptional customer service, contributing to high customer satisfaction and operational efficiency. 7. Selected in multiple new project such as Dedicated Email Support Team (DEST), Retention Team, and Identity Defender Specialists Team. 8. Has a proven tracked of record and consistent top agent.
Quick Stats
Certifications
Education
Bachelor's Degree
Baliuag University
2015 - 2019