Customer Support/Admin/Virtual AssistantCustomer Support/Admin/Virtual Assistant
Alivitsa
ID Verified$550
per month
($3/hour)
Profile Description
Throughout my career, I have focused on delivering consistent, high-impact results. My key strengths lie in analytical thinking, efficient project management, and collaborative execution. As demonstrated by my formal achievements and recognitions, I bring a commitment to excellence. I am a great hire because I combine technical capability with a strong work ethic, ensuring projects are completed accurately, efficiently, and on schedule.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Work Experience
Customer Service/Administrative Officer
Faidi Spark LTD
Jun 2023 - Present
Job Responsibilities:
Standard Operating Procedures (SOPs): Created and updated standard operating procedures for customer onboarding and documentation, ensuring 100% compliance with organizational standards. Cross-Departmental Coordination: Partnered with credit, sales, and technical teams to eliminate service bottlenecks, reducing turnaround time for client requests. Proactive Client Retention: Implemented proact...
Customer Service Representative - Call Centre
Wave-X ISP
Mar 2023 - May 2023
Job Responsibilities:
De-escalated Complex Inquiries: Successfully handled escalated customer issues with empathy and clarity, transforming dissatisfied inquiries into positive, loyal brand experiences. Quality Assurance Compliance: Adhered strictly to company policy and quality assurance (QA) guidelines, achieving consistent top-tier ratings on internal performance audits. Process & Feedback Tracking: Collected cu...
Customer Experience Officer
Ngao Credit LD
Jan 2019 - Feb 2023
Job Responsibilities:
Optimized Core Support KPIs: Consistently monitored and improved key performance indicators, maintaining a 95%+ Customer Satisfaction (CSAT) score across all tickets. Fast First-Contact Resolution: Resolved 85%+ of customer inquiries on first contact (FCR), significantly reducing overall escalation rates and ticket backlogs. Efficient Handling: Reduced Average Handling Time (AHT) while maintai...
Quick Stats
Education
Certificate
kisii university
2015 - 2016