Virtual Assistant/Customer Service/SalesVirtual Assistant/Customer Service/Sales
Alfe
ID Verified$1,000
per month
($6/hour)
Profile Description
I have 6+ years of experience in customer service and 3+ years in sales, with hands-on experience in inbound and outbound calls, email and chat support, order processing, billing, refunds, reshipments, lead generation, appointment setting, and customer retention. I’m also experienced with Shopify, Gorgias, Asana, ViciDialer, Aircall, and other CRM and communication tools. I’m a great hire because I’m hardworking, reliable, adaptable, and customer-focused. I learn quickly, handle different types ...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
E-commerce & Marketplace
Sales & Business Development
Virtual Assistance & Admin
Work Experience
Online Consultant VA
AMOA 640 Skin Clinic
Apr 2025 - Apr 2026
Job Responsibilities:
• Handled inquiries, and supported sales and appointment setting. • Maintain accurate records and completed tasks according to campaign requirements.
Customer Service and Sales Agent
Nooro
Jan 2024 - Dec 2024
Job Responsibilities:
• Handled customer inquiries, orders, payments, refunds, and reshipments. • Resolved concerns while driving upselling and cross-selling opportunities.
Cold Caller/Appointment Setter
FREELANCER
May 2022 - Nov 2023
Job Responsibilities:
• Conducted high-volume outbound calls for lead generation and appointment setting. • Qualified prospects and scheduled appointments based on their needs.
Content Moderator
CONCENTRIX
Apr 2021 - Apr 2022
Job Responsibilities:
• Reviewed and moderated user-generated content according to platform guidelines. • Maintained productivity and quality standards while handling high-volume content.
Customer Service Representative
IQOR
Mar 2020 - Mar 2021
Job Responsibilities:
• Assisted customers with purchases, product recommendations, and order placement. • Processed sales transactions while maintaining accurate customer and order information.
Customer Service Representative
IBEX Global
Dec 2016 - Nov 2019
Job Responsibilities:
• Assisted customers with product recommendations, purchases, and orders. • Processed sales transactions and maintained accurate order information.
Quick Stats
Education
Bachelor's Degree
St. Paul University Dumaguete
2012 - 2016