Travel & Client Support ProfessionalTravel & Client Support Professional

Key Achievements:

Travel Consulting & Operations Designed and sold custom safari and tour itineraries for domestic and international clients, from initial consultation through final booking. Booked and issued flights, transfers, and accommodations using Galileo GDS, drawing on four years of hands-on GDS experience. Prepared client quotations, costed itineraries, and managed pricing across multiple suppliers and hotel partners. Coordinated with hotels, lodges, transport providers, and park authorities to confirm bookings, permits, and logistics ahead of client travel. Advised clients on travel documentation, park entry requirements, and trip planning logistics. Managed post-booking client communication, handling changes, cancellations, and on-trip support requests. Built and maintain an 8-day luxury Kenya safari itinerary portfolio, informed by firsthand visits to every national park and reserve in the country. B2B Account Management Managed the B2B account relationship with Maa Hotel and Suites, handling bookings, communications, and service coordination to maintain a consistent, reliable partnership. Partner Outreach & Process Improvement Led partner outreach for the EU-funded JKP Go Blue Initiative across six coastal counties: identified a broken intake workflow reliant on cold surveys, redesigned it into structured flash interviews, and lifted conversion from roughly 10% to 45%. Enabled more than 50 verified partner onboardings monthly as a direct result of the redesigned process. Administrative Support Provided direct administrative support to the company Director, managing scheduling, correspondence, and follow-through on priority items. Maintained accurate records of bookings, client files, and supplier agreements. Handled incoming calls and client inquiries, ensuring timely and accurate responses. Organized and tracked documentation for partner onboarding and compliance under the JKP initiative.