ALEIXANDRE

Virtual Assistant

ALEIXANDRE

ID Verified
700/mo
Tuburan, Cebu, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

I thrive on autonomy, leading projects and quickly delivering results, especially under pressure. I'm a persuasive problem-solver who embraces dynamic environments and prioritizes logical thinking. I confidently manage my own follow-through, focusing on quality and my key interests. Motivated by growth, I excel in environments that balance productivity with enjoyment. I consistently apply my leadership and collaboration skills to unite teams, ensuring collective effort leads to successful goal a...

Top Skills

Airbnb · 2 yearsLive Chat Support · 2 yearsPhone Support · 2 yearsTicket Management · 2 yearsEmail Support · 1 year

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Phone SupportIntermediate
Ticket ManagementIntermediate
Email SupportIntermediate
Lead ManagementIntermediate
ZendeskIntermediate
IntercomIntermediate
LiveChatIntermediate

Real Estate Operations

AirbnbIntermediate

Virtual Assistance & Admin

AsanaBeginner
Monday.comBeginner
Calendar ManagementBeginner
Data EntryBeginner
Executive Assistant ServicesBeginner
Email ManagementBeginner

Work Experience

Appointment Setter

Rocket Station

Jul 2025 - Apr 2026

Key Achievements:

Handled inbound and outbound contacts using Dialpad for affected vehicle owners to communicate safety risks and convert lead lists into firm service appointments through urgency management and objection handling for 8 months. Managed incoming inquiries and high call volumes by verifying VIN eligibility, de-escalating owner concerns, and providing immediate scheduling solutions. Served as the bridge between the setter and the service department to verify real-time parts availability, ensuring every scheduled appointment is backed by the necessary hardware. Contributed to improving the process by flagging web instruction discrepancies using our client’s Slack channel.

Phone SupportLead Management

Quick Stats

Age40 years
English LevelFluent
ID VerificationVerified
Portfolio
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