Maintenance Coordinator

Aldric

ID Verified
1,200/mo
Bacolod, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven Property Services and Operations professional with 15+ years of experience in renovation coordination, maintenance operations, vendor management, project coordination, operations leadership, technical support, and customer service. Recently managed 50–60 active renovation projects across multiple U.S. markets, ensuring timely delivery, SLA compliance, and effective vendor coordination. Proven track record in process improvement, team leadership, customer service, and technical sup...

Top Skills

Phone Support · 10 yearsAsana · 2 yearsTicket Management · 2 yearsCalendar Management · 1 yearEmail Management · 1 year

Skills & Expertise

Customer Success

Phone SupportExpert
Ticket ManagementIntermediate

AI & Automation

OpenAI APIIntermediate
Claude/Anthropic APIBeginner

Virtual Assistance & Admin

AsanaIntermediate
Calendar ManagementIntermediate
Email ManagementIntermediate
Meeting CoordinationIntermediate

Work Experience

Turn Coordinator

Evenest

Jun 2024 - Jul 2026

Key Achievements:

Coordinate approximately 40–50 active renovation projects simultaneously, managing work orders from acceptance through completion. Coordinate vendors and contractors across multiple US markets, ensuring work is scheduled, tracked, and completed according to requirements. Monitor renovation SLA compliance, project lifespan, ECDs, callbacks, profitability, and margin to identify risks and prioritize corrective action. Coordinate Turn Punchlist inspections and ensure inspections are scheduled at least 3 days before expected completion when applicable

Meeting CoordinationClaude/Anthropic APIPhone SupportAsanaOpenAI API

Maintenance Coordinator

Evernest

Jul 2024 - Jun 2025

Key Achievements:

Coordinated maintenance work orders from initial request through vendor assignment, scheduling, completion, and follow-up. Managed communication between residents, vendors, contractors, and internal stakeholders to ensure timely service delivery. Monitored work order status, vendor responses, completion timelines, and outstanding maintenance requirements. Prioritized urgent and SLA-sensitive requests while managing multiple active work orders simultaneously. Maintained accurate work order records, project documentation, and operational dashboards. Followed up on delayed work and unresolved maintenance concerns to improve turnaround times and customer experience. Supported vendor coordination and issue resolution across multiple property service requirements.

Phone SupportMeeting CoordinationAsanaCalendar ManagementEmail Management

Quick Stats

Age38 years
English LevelConversational
ID VerificationVerified