Alaina

Virtual Assistant, Customer Service Representative

Alaina

ID Verified
100/mo
Tanauan, Philippines
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

I have experience in education and appointment setting, which has helped me develop strong communication, research, organization, and customer service skills. As a former research teacher, I learned how to explain information clearly, manage responsibilities, pay close attention to details, and work effectively with different people. My experience as an appointment setter in the rooftop inspection industry also strengthened my ability to communicate with potential clients, build rapport, handle ...

Top Skills

Asana · <1 yearB2B Sales · <1 yearCalendar Management · <1 yearData Entry · <1 yearEmail Management · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Email SupportBeginner
Ticket ManagementBeginner
ZendeskBeginner

Marketing & Growth

Meta Ads (Facebook/Instagram)Beginner
HubSpotBeginner

Sales & Business Development

SalesforceBeginner
B2B SalesBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Data EntryBeginner
AsanaBeginner
Monday.comBeginner

Work Experience

Customer Service Representative

J&T

Jan 2021 - Jan 2022

Key Achievements:

Helping customer's concerns regarding their parcels.

Customer Service Representative

Straive

Jun 2020 - Jun 2021

Key Achievements:

Catering customer's concerns regarding their lost parcels, calling riders and tracking their location using salesforce and hubspot.

Quick Stats

Age27 years
English LevelConversational
ID VerificationVerified

Certifications

Ready Mode Academy

Education

Bachelor's Degree

Tanauan Institute

2015 - 2019