Virtual Assistant and Customer Service SpecialistVirtual Assistant and Customer Service Specialist

Job Responsibilities:

Provided independent remote customer support and virtual assistance to small business clients — managing communication workflows, scheduling, and client coordination entirely online. • Managed client inquiries and correspondence remotely via email and chat — maintaining professional and timely communication • Used HubSpot CRM, Slack, Trello, and Google Workspace to track client interactions and c... more...

Job Responsibilities:

Primary customer-facing contact for one of Ghana's largest public-sector organisations managing high-volume client inquiries across phone, email, and in-person channels in a regulated, fast-paced environment. • Handled high-volume daily customer inquiries across multiple channels — resolving issues efficiently while maintaining professionalism and service quality • Managed end-to-end escalation p... more...