Retail and E-commerce Specialist | General Virtual AssistantRetail and E-commerce Specialist | General Virtual Assistant

Job Responsibilities:

Schedule and arrange the client's meetings with patients and business partners Manage and organize the client’s email and calendar Assist in restructuring the client’s business website through WordPress and Mailchimp

Job Responsibilities:

Answer a daily average of 50-100 phone, chat, or email contacts Respond to and answer product and service questions; offer information on related products and services Resolve customer complaints and ensure contacts are handled in a professional and prompt manner

Job Responsibilities:

Communicate with all clients for ongoing renovation projects Schedule and appoint meetings for clients and contractors Source out suppliers and service and repair companies

Job Responsibilities:

Handle escalated contacts on product and account-related concerns, feedback, and recommendations Assist the newly recruited CSR’s by doing SBS (side-by-side) contact monitoring Ensure customer satisfaction by providing a one-of-a-kind customer service experience through customer education

Job Responsibilities:

Provide live order information and updates on delivery Address customer pre-order to post-order issues by following the workflow tools for each query Make return calls and follow-ups for order- and account-related concerns

Job Responsibilities:

Assist customers with product and account inquiries, feedback, and recommendations Manage customers’ accounts and orders according to their needs and preferences Identify and meet customers' needs by studying products, services, and customer service processes. C