Virtual Assistant-Customer Engagement Representative

Adorable

ID Verified
880/mo
South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

A highly motivated and results-oriented Customer Support Professional with a proven track record of delivering exceptional service in dynamic, high-volume environments. Excels at end-to-end issue resolution with a focus on empathy, clear communication, and proactive problem-solving. Adept at building customer trust and loyalty, effectively managing conflict, and thriving both independently and as part of a team. A quick learner with strong technical proficiency, perfectly suited for remote ...

Top Skills

Live Chat Support · <1 yearLiveChat · <1 yearPhone Support · <1 yearSocial Media Support · <1 yearTicket Management · <1 year

Skills & Expertise

Sales & Business Development

Warm Outreach & Appointment SettingBeginner

Customer Success

Live Chat SupportBeginner
Phone SupportBeginner
Ticket ManagementBeginner
LiveChatBeginner
Social Media SupportBeginner

Work Experience

Customer Engagement Representative

IRDS

May 2022 - Oct 2022

Key Achievements:

Customer Retention,Upselling

Warm Outreach & Appointment SettingPhone SupportLiveChatTicket Management

Customer Support Agent

EOH

May 2017 - Mar 2018

Key Achievements:

Upselling,retaining clients

Warm Outreach & Appointment SettingPhone SupportTicket Management

Quick Stats

Age32 years
English LevelFluent
ID VerificationVerified