Executive Assistant, Admin, Virtual Assistant

Adel

1,500/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented Executive Assistant and Operations Manager with extensive experience supporting executives, managing teams, and overseeing administrative and operational workflows in virtual settings. Adept at HubSpot CRM management, process creation, workflow automation, reporting, and client onboarding. Strong communicator with a background in staffing, project coordination, and stakeholder management, ensuring seamless day-to-day operations and high-quality client support.

Skills & Expertise

Data & Analytics

Customer Success

Technical SupportIntermediate
Phone SupportIntermediate
ZendeskIntermediate

Design & Creative

Adobe XDBeginner
CanvaBeginner
CapCutBeginner

E-commerce & Marketplace

Finance & Accounting

QuickBooksBeginner

Marketing & Growth

HubSpotIntermediate
MailchimpBeginner

Sales & Business Development

Zoho CRMBeginner

Work Experience

Trainer

TELUS INTERNATIONAL PHILIPPINES INC

Jun 2015 -

Job Responsibilities:

Trainer for a transportation company in the United States. • Responsible for teaching and developing the skills and knowledge of individuals or groups. • Creates training programs tailored to the needs of learners and the organization. • Identifies learning objectives and determines appropriate training methods and materials. • Structures training content in a logical and effective manner.

Excel (Advanced)Google Sheets (Advanced)Ticket ManagementEmail SupportLive Chat SupportTechnical Support

Executive Assistant / Operations Manager / Admin Team Lead

BGSN

Nov 2021 - Nov 2025

Job Responsibilities:

• Primarily revolves around managing the staffing needs and processes within an organization • Creating process for new projects and clients • Responsible for attracting, selecting, and onboarding qualified candidates to meet the workforce requirements of the organization. • Leading important meetings and onboarding of new clients • Monitor and support team performances • Maintained and organized...

Email SupportPhone SupportGoogle Sheets (Advanced)Excel (Advanced)Ticket ManagementQuickBooksHubSpotLead GenerationMailchimp

Virtual Project Coordinator

BRILLIANT GIFTS LLC

Jan 2024 - Nov 2025

Job Responsibilities:

• Managed end-to-end order processing by coordinating with suppliers to verify inventory and secure the best pricing. • Prepares and submits client artwork for approval, organized both domestic and international shipments, and ensured smooth project execution through timely communication and attention to detail. • Handled various administrative and ad hoc tasks to support overall project operation...

Excel (Advanced)Adobe IllustratorLive Chat SupportCanvaTicket ManagementEmail SupportGoogle Sheets (Advanced)Adobe PhotoshopShopify

Account Manager

THRASIO

Nov 2021 - Nov 2023

Job Responsibilities:

• Provides support to sellers in running an eCommerce business. • Handles inquiries through various channels including email, live chat, and phone calls. • Investigates and resolves complaints, aiming to provide quick and satisfactory resolutions. • Analyzes issues, gathers relevant information, and collaborates with other departments to address customer concerns effectively. • Ensures that orders...

Amazon FBADropshippingInventory ManagementWooCommerceOrder ProcessingProduct Listing OptimizationShopifyGoogle Sheets (Advanced)Excel (Advanced)Email Support

Operations Manager

DYGIYAL DYNAMIC CALL CENTER SERVICES

May 2020 - Feb 2021

Job Responsibilities:

• Assesses and improves operational processes to enhance productivity, quality, and customer satisfaction. • Identifies potential risks and implements strategies to mitigate them. • Tracks and evaluates Key Performance Indicators (KPIs) to measure operational performance. • Identifies areas for improvement based on KPI results.

Excel (Advanced)Google Sheets (Advanced)Email SupportPhone SupportHubSpotLead GenerationMailchimp

Quick Stats

Age34 years
GenderMale
English LevelFluent
ID VerificationNot verified