Virtual AssistantVirtual Assistant
abbyphyl
$1,100
per month
($6/hour)
Profile Description
Medical & General VA | Customer Support | Healthcare, NGO & Startup Experience Dedicated and reliable Virtual Assistant with experience supporting healthcare providers, startups, NGOs, and remote businesses. I specialize in administrative support, customer service, medical virtual assistance, calendar and email management, appointment scheduling, data entry, CRM management, and document preparation. Experienced in handling inbound and outbound calls, live chat, and email support while deliverin...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Virtual Assistance & Admin
Specialized Skills
AI & Automation
Content & Writing
Design & Creative
Work Experience
Medical Virtual Assistant
Aga Khan University Hospital
Apr 2025 - Apr 2026
Job Responsibilities:
• Delivered customer support via phone and email while assisting patients with appointments and account inquiries. • Scheduled appointments and coordinated follow-up communications across multiple clinics. • Resolved patient concerns professionally while maintaining excellent customer satisfaction. • Maintained accurate customer records and documentation. • Escalated complex cases to clinical...
Virtual Admin Assistant(part-time)
Mentally Unsilenced
Sep 2023 - Dec 2024
Job Responsibilities:
• Managed customer email correspondence and responded to client inquiries. • Scheduled meetings and coordinated calendars across remote teams. • Maintained confidential customer records and documentation. • Researched information and prepared reports. • Provided administrative and customer support in a remote work environment
Remote Customer support Agent
Smart International Limited
Aug 2020 - Nov 2023
Job Responsibilities:
• Delivered customer support via phone, email, and live chat to hundreds of customers. • Resolved billing, account, and service-related inquiries while maintaining high customer satisfaction. • Managed high-volume customer interactions while meeting response time targets. • Escalated technical and complex customer issues to appropriate departments. • Documented every customer interaction accur...