Virtual AssistantVirtual Assistant

Key Achievements:

• Customer Service Representative/Technical Support Representative for a Paper-Tablet Company - answering customer’s emails, concerns, issues, or queries using Zendesk and Salesfoce - assisting the customers to troubleshoot their device or marker using Zendesk and Salesforce - assisting the customers with their deliveries using Floship - assisting customers if they encounter problems with their payments (Paypal, Stripe & Affirm) - assisting customers if they are in trouble with their subscriptions (Connect) - assisting the customers with the refunds or replacements of their devices and their markers - approving/rejecting customer’s requests for their warranty claims using ReverseLogix

Key Achievements:

• Inbound and Outbound Calls for an Appliance Repair Company - answering customer’s call to set an appointment with the technicians using Ring Central - answering calls from the customer to pay for their bills using Ring Central - scheduling appointments for the customers using Jobber - calling the technicians to follow-up with their jobs through Ring Central - calling the technicians to follow-up for the needed parts for the customer’s appliances • Virtual Assistant of an Artist/Businessman - posting properties on Craigslist for a real estate business - managing private social media account (Instagram) - managing business social media accounts (Instagram, Facebook) AWARD - Most Valuable Employee for the Month of May 2021