Customer service agentCustomer service agent
Zuzile
$800
per month
($5/hour)
Profile Description
Detail-oriented Customer Service Professional with 3 years BPO experience handling high-volume client support. Skilled in Salesforce, Zendesk, Microsoft Excel & Word, and Canva for admin, reporting, and communication. Known for clear follow-ups, accurate data capture, and resolving issues with empathy and professionalism. I work independently, adapt quickly to new systems, and thrive in remote/WFH environments. Looking to bring my organisation and customer-first mindset to support a growing team...
Top Skills
Skills & Expertise
Skill Levels Explained:
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Customer Success
Virtual Assistance & Admin
Work Experience
QA assistant
Dashbpo
Jan 2024 - Present
Key Achievements:
- Monitored and evaluated 50+ customer service calls/tickets daily to ensure SLA, quality, and compliance standards were met - Provided coaching and feedback to agents using Zendesk and Salesforce data to improve CSAT scores and first contact resolution - Maintained 98%+ accuracy in data entry and reporting while tracking KPIs like AHT, FCR, and QA scores in Excel - Researched customer issues and escalated complex cases to management, reducing repeat tickets by improving processes - Assisted with ticket management, audit trails, and documentation to support team training and quality improvements - Identified trends in customer complaints and shared insights to help reduce errors and improve customer experience *Skills Used* - tick these since you already have them checked: - Ticket Management - Zendesk - Data Entry - Research & Insights