E-commerce Customer Support SpecialistE-commerce Customer Support Specialist
zoe
ID Verified600/mo
Bungoma, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$600
per month
($3/hour)
Member since July 2026
Profile Description
Dedicated customer support professional with strong communication, problem-solving, and relationship-building skills, committed to delivering timely solutions, exceptional customer experiences, and efficient remote support across global time zones.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
AI & Automation
Copy.aiBeginner
ZapierBeginner
Workflow AutomationBeginner
API IntegrationBeginner
Data LabelingBeginner
Content & Writing
Blog WritingBeginner
CopywritingBeginner
Technical WritingBeginner
Creative WritingBeginner
ScriptwritingBeginner
Email CopywritingBeginner
Product DescriptionsBeginner
GhostBeginner
ContentfulBeginner
Customer Success
Live Chat SupportBeginner
Email SupportBeginner
Phone SupportBeginner
Video SupportBeginner
Social Media SupportBeginner
Technical SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
ZendeskBeginner
IntercomBeginner
FreshdeskBeginner
Design & Creative
Adobe PhotoshopBeginner
Adobe IllustratorBeginner
Adobe InDesignBeginner
CanvaBeginner
CorelDRAWBeginner
Logo DesignBeginner
Social Media GraphicsBeginner
Brand Asset ManagementBeginner
Presentation DesignBeginner
Adobe Premiere ProBeginner
After EffectsBeginner
CapCutBeginner
DaVinci ResolveBeginner
Final Cut ProBeginner
Motion GraphicsBeginner
Work Experience
Freelance QA Tester & Digital Support Contributor
UTest/Testerwork
Jan 2022 - Present
Job Responsibilities:
Completed remote testing and digital support projects for international platforms by identifying issues, following detailed test instructions, documenting findings, and submitting accurate reports. Collaborated in online work environments, met project deadlines, and maintained high attention to detail and communication standards.
Technical WritingCopywritingCreative WritingLive Chat SupportPhone SupportEmail SupportTechnical SupportZendeskTicket ManagementAdobe Photoshop
Quick Stats
Age24 years
GenderFemale
English LevelFluent
ID VerificationVerified
Certifications
Administrative Support