Quality Analyst, Virtual Assistant, Customer ServiceQuality Analyst, Virtual Assistant, Customer Service
Ronald
$800
per month
($5/hour)
Profile Description
Detail-oriented and performance-focused professional with a proven record of delivering high quality results, seeking a role where I can leverage my expertise to drive operational excellence and support organizational goals, With solid foundation in analytical thinking and problem-solving, bring valuable skills in identifying and addressing quality issues. Strong communication and teamwork abilities have been honed through experience's, ensuring clear and effective interactions across department...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
E-commerce & Marketplace
Customer Success
Virtual Assistance & Admin
Specialized Skills
Sales & Business Development
Work Experience
Quality Analyst
TaskUs
Oct 2021 - Jan 2026
Job Responsibilities:
*Auditing *Coaching & feedback *Performance improvement *Calibration *Compliance *Reporting *Process improvement *Real Cause Analysr
Legal Virtual Assistant
Girling Law
Jun 2024 - Apr 2025
Job Responsibilities:
Eviction *Assisted with eviction cases, including drafting notices and court documents. *Managed case files, tracked deadlines, and coordinated e-filings. *Communicated with landlords, tenants, and court personnel. *Conducted basic legal research and ensured compliance with statutory requirements. *Managed attorney calendars, deadlines, and court dates.
Customer Service Representative
24/7 Intouch
Oct 2020 - Oct 2021
Job Responsibilities:
Retail Account (US Clothing Brand) Inbound and Live Chat *Customer order follow ups (Worldwide - US, Canada, Some parts of Europe, Middle East and Asia) *Order Tracking *Investigation of lost orders *Refund *Upselling
Customer Care Representative
Transcomm
Oct 2017 - Mar 2020
Job Responsibilities:
International Courier Service *Infonotice *Shipping *Tracking *Investigation of lost packages *Complaints *Supplies *Minor technical issue *Refund
Customer/Sale Representative
Starcomm Global
Mar 2016 - Aug 2017
Job Responsibilities:
Outbound Call - Offering Health Insurance (US Account) *Verifier *Scheduler
Customer Service Representative
GICF
Nov 2013 - Dec 2015
Job Responsibilities:
Branch Coordinator (Food Delivery) *Call stores to check available products and update in the system. * Call store Manager for bulk orders * Call store Manager for Customer complaints *Call customers for Verification and taking Bulk orders. *Call Customer and Store for rejected orders
Quick Stats
Certifications
Education
Bachelor's Degree
Our Lady of Fatima University
2015 - 2017
High-school
Teresa National High School
2008 - 2012