Virtual Assistant | Customer Support ExpertVirtual Assistant | Customer Support Expert
Yuan
ID Verified$800
per month
($5/hour)
Profile Description
I am Yuan Carlos Hyun Cueme, a dedicated customer service professional with nearly three years of experience in customer support, business process outsourcing (BPO), and virtual assistance. Throughout my career, I have developed strong communication, problem-solving, and customer relationship management skills while working with diverse clients and handling a wide range of customer concerns. My career began in the BPO industry, where I provided customer support for Amazon Canada, assisting cust...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Virtual Assistance & Admin
Work Experience
Customer Support
SkinnyRx
Apr 2026 - Present
Key Achievements:
I work as a Telehealth Virtual Assistant at SkinnyRx, handling inbound calls, live chats, callbacks, follow-ups, and pharmacy ticket submissions while assisting patients with various concerns. I manage order creation, subscription updates, appointment scheduling, and connect patients with the appropriate team for side effect support and clinical consultations. I am committed to delivering excellent patient support, improving retention, and ensuring a smooth weight loss journey.
CSR
Morgan and Morgan Lawfirm
Jan 2026 - Apr 2026
Key Achievements:
I worked with Morgan & Morgan Law Firm in the Insurance Coverage Department. In this role, I specialized in outbound calls, contacting insurance providers such as State Farm, Allstate, GEICO, Progressive, Travelers, and other major insurance companies to verify clients' insurance coverage. This position strengthened my research abilities, attention to detail, and confidence in handling professional conversations with insurance representatives while ensuring accurate and timely information for legal case processing.
Quick Stats
Certifications
Education
Bachelor's Degree
Kapalong College of Agriculture Sciences and Technology
2020 - 2025