Virtual AssistantVirtual Assistant
Xaviera
ID Verified$750
per month
($4/hour)
Profile Description
I have over five years of professional experience in customer support and leadership, currently specializing in e-commerce technical troubleshooting and merchant assistance. During my time as a Shift Supervisor, I gained significant experience in managing team performance, coaching agents, and handling complex escalations. My technical background includes assisting with e-commerce account setups, theme customization, and app integrations. I am also highly skilled in customer retention and admini...
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Data & Analytics
Design & Creative
E-commerce & Marketplace
Work Experience
Support Advisor
Lizardbear Tasking, Inc.
May 2024 - Jan 2026
Job Responsibilities:
Supervises the shift and agents’ chats/emails with clients while applying observation, problem solving and decision-making skills. Maintain up to date knowledge of the product offerings of the account/company. Forward escalations made by agents to particular departments/counterparts and coordinate major concerns or work-related issues within the shift (e.g. IT issues, etc.) based on agreed protoco...
Customer Support Supervisor
KMC MAG Solutions, Inc.
Mar 2022 - Feb 2024
Job Responsibilities:
Supervises the shift and agents’ chats/emails with clients while applying observation, problem solving and decision-making skills. Maintain up to date knowledge of the product offerings of the account/company. Forward escalations made by agents to particular departments/counterparts and coordinate major concerns or work-related issues within the shift (e.g. IT issues, etc.) based on agreed protoco...
Customer Support Representative
KMC MAG Solutions, Inc.
Sep 2021 - Feb 2022
Job Responsibilities:
Answer AU and US clients’ inquiries via email and live chat with timely manner while adhering to quality assurance expectations and standards. Escalate customer concerns, issues and requirements to supervisors for immediate rectification. Participate in team meetings/huddles to gather up to date knowledge. Resolve customer issues with their deposits, withdrawals, account verifications, betting and...
Customer Support Representative
Thesis Production International Services, Inc.
Jan 2019 - Nov 2019
Job Responsibilities:
Responding to incoming chats and emails from US clients while meeting the quota. Provide retention offers to clients that are asking to cancel their membership with the company. Handles cancellation request of their gym schedule/yoga classes. Providing information about different membership plans available, including pricing, benefits, and features, and helping users select the plan that best suit...