Winnie

Virtual Assistant

Winnie

ID Verified
1,500/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a highly dependable and detail-oriented Virtual Assistant who brings structure, clarity, and efficiency to busy professionals and growing organizations. I don’t just complete tasks—I manage processes, anticipate needs, and ensure nothing falls through the cracks. With a strong foundation in administrative support, scheduling, customer service, and content coordination, I help clients save time, reduce stress, and operate more smoothly. I communicate clearly and professionally, handle sensi...

Skills & Expertise

Content & Writing

Customer Success

Video SupportIntermediate
LiveChatIntermediate
ZendeskIntermediate
FreshdeskBeginner
Customer.ioBeginner
Help ScoutBeginner

Design & Creative

Sales & Business Development

Work Experience

Communications Officer

Kenya News Agency

Jan 2021 - Dec 2025

Job Responsibilities:

Led the development and execution of a comprehensive communications and social media strategy, resulting in a 30% increase in public engagement and ensuring the timely dissemination of public interest information. Received the Annual Journalism Award 2023 for Best News Website in Kenya, recognizing excellence in digital content delivery.

Blog WritingEditorial Calendar ManagementEmail SupportPhone SupportCreative WritingSocial Media SupportCopywritingContentfulVideo SupportCustomer.io

Communications Officer

Kenya Youth Employment and Opportunities Project (KYEOP) & World Bank

Feb 2018 - Dec 2020

Job Responsibilities:

Developed and implemented the official communication strategy for KYEOP, targeting key audiences and optimizing messaging across various channels, which improved stakeholder awareness by 40%. Produced a range of communication materials, including newsletters, brochures, presentations, and advocacy collateral, enhancing project visibility and engagement. Managed social media platforms and digital c...

Blog WritingEditorial Calendar ManagementEmail SupportVideo SupportContentfulCopywritingCreative WritingPhone SupportSocial Media Support

Quick Stats

Age32 years
GenderFemale
English LevelFluent
Other Languages
EnglishFluent
SwahiliFluent
FrenchBasic
ID VerificationVerified

Education

Associate's Degree

Daystar University

2023 - present

Bachelor's Degree

Multimedia University of Kenya

2013 - 2017