Administrative & Executive Assistant | HR & Ops SupportAdministrative & Executive Assistant | HR & Ops Support

Key Achievements:

• Managed production date and expiration date coding processes for plastic packaging materials, ensuring accurate labeling compliance for daily operations. • Updated production-related records and maintained organized documentation to support smooth packing department workflows. • Coordinated with operations teams to verify requirements and maintain accuracy of assigned production tasks.

Key Achievements:

• Managed timekeeping and employee records for approximately 300–500 employees, ensuring accurate and timely updates. • Prepared and maintained HR reports, documentation, and employee records. • Coordinated employee concerns, requests, and activities across multiple teams. • Handled confidential employee information with discretion, accuracy, and professionalism. • Followed up with relevant departments to ensure timely resolution of employee-related concerns.

Key Achievements:

• Consolidated and monitored approximately 50–100 customer orders per day, ensuring accurate information and timely coordination with Operations. • Tracked order requirements, updates, and changes and communicated relevant information to stakeholders. • Prepared and maintained reports to support daily production and order monitoring. • Coordinated with multiple departments to resolve order-related issues and maintain workflow continuity.

Key Achievements:

• Maintained and updated 100–500 inventory records using SAP and manual tracking systems. • Performed accurate data entry and regularly updated inventory and operational records. • Prepared and maintained daily and monthly reports for monitoring and documentation. • Verified information and maintained accuracy and completeness of records.

Key Achievements:

Handled customer inquiries and concerns through voice and non-voice channels. • Assisted customers with billing-related concerns and provided appropriate resolutions. • Maintained professional communication while handling multiple customer concerns. • Coordinated with relevant teams when issues required further assistance or follow-up.