SaaS Onboarding Specialist | Customer Success ManagerSaaS Onboarding Specialist | Customer Success Manager
Virginia
ID Verified800/mo
Pampanga, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone
$800
per month
($5/hour)
Member since December 2025
Profile Description
A tech savvy individual interested in AI and has over 5 years of experience in customer operations. My experience covers client onboarding, training, creating and developing SOPs, customer interactions via phone, email or chat, also leading and assisting demos and discovery calls. Knowledgeable in different CRM platforms like Hubspot, Jira, Metabase, Asana, Slack, Salesforce, Zendesk and others.
Skills & Expertise
Skill Levels Explained:
• Beginner: <1 year
• Intermediate: 1-3 years
• Advanced: 3-5 years
• Expert: 5+ years
💡 Hover over any skill level to see exact years of experience
Data & Analytics
Design & Creative
Video EditingAdvanced
FigmaBeginner
Adobe PhotoshopBeginner
CanvaBeginner
After EffectsBeginner
CapCutBeginner
E-commerce & Marketplace
AI & Automation
OpenAI APIBeginner
Content & Writing
CopywritingBeginner
Technical WritingBeginner
Customer Success
Live Chat SupportAdvanced
Email SupportAdvanced
Phone SupportAdvanced
Video SupportAdvanced
Ticket ManagementIntermediate
ZendeskBeginner
Work Experience
Customer Success Manager
PawCare Inc.
Jun 2023 - Sep 2025
Google Sheets (Advanced)FigmaExcel (Advanced)MetabaseCanvaLoom/Screen RecordingLive Chat SupportEmail SupportPhone SupportTicket Management
Quick Stats
Age29 years
GenderFemale
English LevelFluent
Other Languages
Tagalog/FilipinoFluent
ID VerificationVerified
Portfolio
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Education
High-school
New Era University
- Present