Via

Core Operations Specialist | Consumer Lending Agent (PDL) |

Via

ID Verified
800/mo
Sindangan Z.N, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Detail-oriented and analytical operations professional with a proven track record in high-volume FinTech workflows, identity verification (KYC), and strict SLA management. Recognized as a top-tier performer—earning back-to-back "Top 1 Agent" awards and a rapid 3-month promotion to Core Operations Specialist under executive leadership. Adept at managing complex client databases, data integrity, and cross-functional processes with 100% accuracy. Seeking remote virtual assistant, customer onboardin...

Top Skills

AML/KYC · <1 yearCalendar Management · <1 yearData Entry · <1 yearEmail Management · <1 yearEmail Support · <1 year

Skills & Expertise

Customer Success

Email SupportBeginner
Phone SupportBeginner

Finance & Accounting

AML/KYCBeginner
Risk ManagementBeginner

Virtual Assistance & Admin

Email ManagementBeginner
Calendar ManagementBeginner
Data EntryBeginner

Work Experience

Core Operations Specialist

Orange Bamboo Innovations (Cash4You Account)

Jun 2026 - Sep 2026

Key Achievements:

Honored as the "Top 1 Agent" for July 2026 by executive leadership for exceptional performance and operational accuracy. Responsible for executing high-volume Know Your Customer (KYC) identity verifications, complex contract modifications, and risk mitigation protocols. Maintained strict SLA compliance and 100% data integrity across all core operational workflows.

Email SupportAML/KYCRisk Management

Payday Loan Processor

Orange Bamboo Innovations (Cash4You Account)

Mar 2026 - Jun 2026

Key Achievements:

Promoted to Core Operations Specialist within 3 months following exceptional operational performance and accurate data processing. Earned "Top 1 Agent" honors for May 2026 for consistently exceeding SLA targets while managing Know Your Customer (KYC) identity verifications, contract modifications, and risk mitigation protocols with a zero-error record.

Phone SupportAML/KYCRisk Management

Quick Stats

Age24 years
English LevelFluent
ID VerificationVerified
Portfolio
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Education

Bachelor's Degree

Andres Bonifacio College

2021 - 2025