Vevian

Content Moderator, Customer Service Representative

Vevian

500/mo
Davao City, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Results-driven professional with a proven track record in both customer service and content moderation. Adept at managing high-volume user inquiries, resolving complex issues, and maintaining brand reputation. Skilled in enforcing community guidelines, identifying digital waste, and protecting platform safety while maintaining a high customer satisfaction score. Possesses strong emotional resilience, sharp attention to details and a commitment to creating safe welcoming online space.

Top Skills

Social Media Support · 3 yearsAccounts Payable/Receivable · <1 yearCalendar Management · <1 yearCanva · <1 yearCapCut · <1 year

Skills & Expertise

Customer Success

Social Media SupportAdvanced
Email SupportBeginner
Phone SupportBeginner
Technical SupportBeginner
IntercomBeginner

Data & Analytics

Excel (Advanced)Beginner
Google Sheets (Advanced)Beginner
Google Analytics 4Beginner
MetabaseBeginner

Design & Creative

CanvaBeginner
CapCutBeginner
Video EditingBeginner

E-commerce & Marketplace

Facebook MarketplaceBeginner
TikTok ShopBeginner

Finance & Accounting

Accounts Payable/ReceivableBeginner

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Travel PlanningBeginner
Document ManagementBeginner
Data EntryBeginner
Meeting CoordinationBeginner
Executive Assistant ServicesBeginner
Personal Assistant ServicesBeginner
Research & Information GatheringBeginner

Work Experience

Advisor I

Concentrix CVG Philippines

Apr 2023 - Present

Key Achievements:

Maintained and average accuracy rating of 99.13 exceeded daily moderation quotas by an average of 45 jobs per day and ranked as top agent

Social Media Support

Quick Stats

Age27 years
English LevelFluent
ID VerificationNot verified