Client Success ManagerClient Success Manager
Ace
ID Verified$2,000
per month
($11/hour)
Profile Description
Dear Hiring Manager, I am excited to express my interest in your Account Manager position. With over 15 years of professional VA experience, extensive client management and communication experience, a major in English Communications, and my background as a VA agency owner, I bring a strong combination of client relationship management, operational leadership, and business understanding. I am highly proficient in **Google Workspace, ClickUp, Zoom, and GoHighLevel (HighLevel)**, using these tool...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Work Experience
CSM
VA Services
Jan 2012 - Present
Key Achievements:
CEO/Managing Director & CSM Identifies international client businesses needs Conducts 1-on-1 client strategy calls Interviews potentials VA/talents that will suit client needs Manages calendars, appointments, skill sets and clients task Created online university, playbook and SOP both for clients and VA’s alike Conducts weekly or as need arise for VA tech and cs training with accountability check Monitors daily productivity through time doctor apps Coordinates team efforts with HR and financing to make sure all critical business aspects are covered Analyze team performance and real time weakness and strength for evaluations and solutions Established KPI’s both for client and VA’s success Teamwork, performance and physical health advocate both by words and actions all through out the day to day operations 24/7 in-love with the VA and clients