Customer service consultant

Tshegofatso

1,500/mo
Midrand , South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I am a customer-focused professional with experience in customer service, sales support, appointment setting, and administration. I enjoy working in fast-paced environments where I can solve problems, build positive relationships with customers, and contribute to achieving team goals. I am comfortable using CRM systems, handling phone, email, and chat communications, and managing multiple tasks while maintaining accuracy and attention to detail. I thrive in remote and structured work environmen...

Top Skills

Email Support · 2 yearsFreshdesk · 2 yearsIntercom · 2 yearsLead Management · 2 yearsLive Chat Support · 2 years

Skills & Expertise

Customer Success

Live Chat SupportIntermediate
Email SupportIntermediate
Phone SupportIntermediate
Technical SupportIntermediate
Ticket ManagementIntermediate
Lead ManagementIntermediate
IntercomIntermediate
FreshdeskIntermediate

Virtual Assistance & Admin

Calendar ManagementBeginner
Email ManagementBeginner
Document ManagementBeginner
Data EntryBeginner
CalendlyBeginner
Research & Information GatheringBeginner
Personal Assistant ServicesBeginner
Executive Assistant ServicesBeginner
Monday.comBeginner
ClickUpBeginner

Work Experience

Customer service consultant

African bank

Jun 2024 - Present

Live Chat SupportPhone SupportIntercomTicket ManagementLead ManagementTechnical SupportEmail SupportFreshdesk

Quick Stats

Age37 years
English LevelFluent
ID VerificationNot verified