Virtual Assistant, IT Support Specialist, IT HelpdeskVirtual Assistant, IT Support Specialist, IT Helpdesk
Tom
ID Verified$600
per month
($3/hour)
Profile Description
Detail-oriented IT Support professional with 8 years of experience providing technical support, system maintenance, and administrative assistance. Skilled in troubleshooting hardware, software, and network issues while supporting teams with accurate data management and documentation. Experienced in both technical and administrative environments and highly adaptable to remote work. Committed to delivering efficient solutions, excellent user support, and reliable virtual assistance.
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
Design & Creative
Sales & Business Development
Software Development
Specialized Skills
Customer Success
Data & Analytics
E-commerce & Marketplace
Work Experience
Virtual Assistant/Creative Assistant
Magnum CPA PC
Apr 2025 - Jul 2025
Job Responsibilities:
Created thumbnails for Youtube videos, shorts, and Facebook reels Handled website hosting and monitoring.
Administrative Aide / IT Support Staff
Bureau of Quarantine
Jun 2020 - Jan 2025
Job Responsibilities:
Provided administrative and IT support to internal teams and clients, ensuring smooth daily operations. Handled first-level tech support, equipment setup, and basic to complex network maintenance. Maintained office records and managed data entry. Coordinated with vendors for IT needs and tracked inventory. Assisted during meetings and trainings with technical setup and support.
Management & Information Analytics Staff
Rural Transit of Mindanao, Inc.
Jun 2019 - May 2020
Job Responsibilities:
Provided technical support for hardware, software, and network issues to ensure smooth operations and minimal downtime. Installed and maintained computer systems, printers, and user accounts. Handled IT concerns via in-person, phone, and remote access. Collected and analyzed data to support decision-making and created dashboards and KPI reports using Excel, Google Sheets, and internal systems.
Instructor in ICT Dept.
Eastern Mindanao College of Technology, Inc.
Jun 2017 - May 2019
Job Responsibilities:
Supported classroom activities, including setup of computers, software, and learning materials. Guided students in practical exercises involving graphic design, hardware troubleshooting, and software applications. Provided one-on-one support to reinforce understanding of technical concepts.