virtual assistant, customer service, English Teacher

Tifadzei

ID Verified
1,000/mo
Harare, Zimbabwe
Looking for Full-time
10 hours/day
Availability: US / EU / Asia timezone

Profile Description

Dedicated and versatile professional with international experience spanning caregiving, education, customer service, and agricultural management. Proven track record as a compassionate care assistant, nursery school teacher, and English tutor, complemented by strong communication and marketing skills from managing operations in family agriculture. Adaptable, multilingual, and committed to delivering exceptional service and support across various professional environments.

Top Skills

Calendar Management · 3 yearsData Entry · 3 yearsDocument Management · 3 yearsEmail Management · 3 yearsEmail Support · 3 years

Skills & Expertise

Customer Success

Email SupportAdvanced
Phone SupportAdvanced
Social Media SupportIntermediate
Technical SupportIntermediate
Live Chat SupportIntermediate
Ticket ManagementIntermediate
ZendeskIntermediate
LiveChatBeginner
Customer.ioBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Email ManagementAdvanced
Travel PlanningAdvanced
Document ManagementAdvanced
Data EntryAdvanced
Executive Assistant ServicesAdvanced
Personal Assistant ServicesAdvanced
Meeting CoordinationIntermediate
Research & Information GatheringIntermediate
CalendlyIntermediate

Work Experience

Customer service and Marketing manager

Kon Farn

Jan 2024 - Present

Key Achievements:

Direct day to day customer service operations and marketing initiatives for a kitchen herb specialised farm. I also manage day to day customer orders and enquiries as well as effectiveli communicate with customers to ensure seamless service delivery and high satisfaction

Email SupportPhone SupportSocial Media Support

Customer service represantative

Voice Action

Feb 2021 - Dec 2022

Key Achievements:

I managed large volumes of incoming calls, resolving cutomer complaints and maintained detailed records if all interactions. I also effectively utilised live chat support for my role in customer support

Live Chat SupportZendeskTechnical SupportPhone SupportTicket Management

Customer service represantative

Bon Marche

Dec 2018 - Dec 2019

Key Achievements:

I handled customer complaints professionally, offering effective solutionsand informing shoppers about specials and ptomotions instore. I built strategies such as a customer feedback box to improve overall customer satisfaction.

Phone SupportSocial Media SupportEmail SupportTechnical Support

Quick Stats

Age25 years
English LevelFluent
ID VerificationVerified

Certifications

Diploma in Caregiving

Education

Certificate

alison

2023 - 2023