Tapiwarufaro

Customer Support, Implementation Consultant, System Analyst

Tapiwarufaro

1,850/mo
Pretoria, South Africa
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

Highly articulate, detail-oriented client-facing professional with 5+ years of remote experience supporting international clients through digital collaboration across customer and technical support, implementation, and business operations. Customer-focused and results-driven, with expertise in systems analysis, customer communication, troubleshooting, documentation, user training, and cross-functional collaboration. Skilled at managing competing priorities, resolving complex issues efficiently, ...

Skills & Expertise

Data & Analytics

Excel (Advanced)Beginner
SQLBeginner
Data VisualizationBeginner

Design & Creative

Presentation DesignAdvanced
CanvaAdvanced

Software Development

HTML5/CSS3Advanced
C# (.NET Core)Advanced
WixIntermediate
TypeScriptIntermediate
AngularIntermediate
AWS (EC2 S3 Lambda)Beginner
Docker/KubernetesBeginner
AzureBeginner

Virtual Assistance & Admin

Calendar ManagementAdvanced
Document ManagementAdvanced
Email ManagementIntermediate
Data EntryIntermediate
Meeting CoordinationIntermediate
AsanaIntermediate

Work Experience

IT Consultant

EPI-USE Africa (Pty) Ltd

Jan 2021 - May 2026

Job Responsibilities:

Delivered end-to-end Functional, Technical, Implementation, Support, and Managed Services consulting for multinational, multi-site enterprise Workforce Management SaaS clients, including Coca-Cola Beverages Africa, Dundee Precious Metals, AMEY, and Serta Simmons Bedding. Facilitated requirements gathering workshops, analysed business requirements, translated them into functional solutions and pro...

Live Chat SupportEmail SupportPhone SupportTicket ManagementTechnical SupportVideo SupportExcel (Advanced)SQLHRIS ManagementCorporate Training

ICT System Administrator

Die Werf Body Corporate, Pretor Group

Feb 2020 - Dec 2021

Job Responsibilities:

Served as the primary point of contact for user support, incident resolution, and troubleshooting of a digital gate access system and tenant management database. Built, maintained, and performed ETL (Extract, Transform, Load) processes to ensure the accuracy and integrity of tenant data while resolving local Wi-Fi and network connectivity issues. Coordinated on-site incident management and techn...

Email SupportPhone SupportTechnical SupportExcel (Advanced)SQLTicket ManagementData Entry

Assistant Lecturer & Technical Trainer

University of Pretoria

Feb 2020 - Dec 2021

Job Responsibilities:

Delivered engaging virtual and in-person technical training in Information Science and Python Programming, simplifying complex concepts for diverse audiences. Coordinated Teaching Assistants and academic activities, ensuring the efficient delivery of courses and a high-quality student experience. Developed course materials, assessments, and supporting documentation while providing ongoing guidan...

Email SupportTechnical SupportSQLExcel (Advanced)Presentation DesignTypeScriptAngularC# (.NET Core)HTML5/CSS3Technical Training

Quick Stats

Age29 years
GenderMale
English LevelFluent
Other Languages
EnglishFluent
ID VerificationNot verified

Certifications

UKG Pro WFM
Workforce Software
Workday HCM core
AWS Cloud Foundation

Education

Bachelor's Degree

University of Pretoria

2017 - 2021