Versatile Customer Service and Operations ProfessionalVersatile Customer Service and Operations Professional
Lawrence
$560
per month
($3/hour)
Profile Description
I'm Lawrence Aubrey Tapan, I’m a versatile Customer Service and Operations Professional with over four years of hands-on experience across Trust and Safety, customer support, data verification, and sales. Throughout my career, my biggest strength has been my adaptability and eye for detail. Whether I’m reviewing user information to ensure policy compliance at Accenture, verifying driver documentation at IntouchCX, or troubleshooting technical and account issues across phone, email, and chat, I ...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Customer Success
Virtual Assistance & Admin
Sales & Business Development
Work Experience
Trust and Safety Associate
Accenture
May 2025 - Nov 2025
Key Achievements:
Provide assistance with client by reviewing users information based on the guidelines provided. Ensuring it meets the company guidelines and policies. Analyzing users info for any violations.
Customer Service Representative
IntouchCX
Oct 2022 - Dec 2024
Key Achievements:
Review documents and guarantee the accuracy of requirements submitted. Process drivers payout, assisting concerns and provide basic trouble shooting for the app thru phone calls, email and chat services.
Customer Service Representative
Iqor
Jun 2022 - Oct 2022
Key Achievements:
Placing orders for customers on the clients website thru phone calls and process replacement or refund. Confirm payment and secure the delivery process.
Customer Service Representative
VXI Global Holdings
Oct 2021 - Mar 2022
Key Achievements:
Process reconnection of customers mobile network services, inform them regarding their bill due dates. Answers query regarding their account. Provide trouble shooting for their mobile devices.
Marketing Staff
Environmental Health Laboratory
Aug 2019 - Feb 2020
Key Achievements:
Introduce company new services to existing and new clients through presentation. Produce statements of accounts and answer questions of clients.