executive assitantexecutive assitant
Tabitha
ID Verified$1,500
per month
($9/hour)
Profile Description
Detail-oriented Executive Assistant and Virtual Assistant professional with 1+ year of experience managing confidential information, coordinating requests, maintaining accurate records, and supporting multiple priorities at Metropol Credit Reference Bureau. Skilled in calendar and inbox management, scheduling, research, meeting coordination, task tracking, documentation, and stakeholder communication. I am proactive in anticipating needs, identifying conflicts, following up on commitments, and e...
Top Skills
Skills & Expertise
Skill Levels Explained:
💡 Hover over any skill level to see exact years of experience
Virtual Assistance & Admin
AI & Automation
Customer Success
Data & Analytics
Work Experience
Customer Experience executive
Metropol
Jan 2025 - Present
Key Achievements:
• Handled 80–120 daily inquiries via phone and email while maintaining a first-contact resolution rate above 90%, a foundation directly transferable to high-volume executive support. • Managed and safeguarded CRM records for thousands of client accounts, ensuring data integrity and full compliance with Kenya's Data Protection Act 2019 — trusted with confidential information daily. • Authored SOPs, FAQ documents, and knowledge-base articles that cut new-hire onboarding time by 30%, demonstrating strength in building executive-ready documentation and repeatable processes. • Partnered cross-functionally with credit analysts, compliance, and IT to resolve complex disputes within SLA timelines, lifting client satisfaction scores by 15%. • Prepared polished reports and documentation in Google Workspace and MS Office with strict attention to formatting and accuracy.