Customer service executive,,Virtual assistant

Sylvia

800/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US / EU timezone

Profile Description

Dedicated and customer-focused professional with experience in customer service, sales support, and client relationship management. Skilled in handling customer inquiries, resolving issues efficiently, and building strong relationships to enhance customer satisfaction and retention. Proficient in using CRM systems, managing multiple tasks, and communicating effectively with diverse customers. Committed to delivering excellent service, achieving business goals, and contributing positively to team...

Top Skills

Customer.io · <1 yearEmail Support · <1 yearFreshdesk · <1 yearLead Management · <1 yearLive Chat Support · <1 year

Skills & Expertise

Customer Success

Live Chat SupportBeginner
Ticket ManagementBeginner
Lead ManagementBeginner
Phone SupportBeginner
Email SupportBeginner
ZendeskBeginner
FreshdeskBeginner
Customer.ioBeginner

Work Experience

Customer care Executive

ISON Xperiences

Oct 2024 - Present

Key Achievements:

Achieved and maintained high customer satisfaction levels by resolving customer issues promptly, handling high-volume inquiries efficiently, and consistently delivering excellent customer service.

Ticket ManagementZendeskPhone SupportCustomer.ioFreshdeskEmail SupportLead ManagementLive Chat Support

Quick Stats

Age24 years
English LevelFluent
ID VerificationNot verified