Susan

Data Analyst| Software Engineer| Customer Service

Susan

ID Verified
1,100/mo
Nairobi, Kenya
Looking for Full-time
8 hours/day
Availability: US timezone

Profile Description

Results-driven professional with experience in data analysis, software development, and customer service. Skilled in transforming data into actionable insights, building efficient solutions, and delivering excellent user experiences. Passionate about leveraging technology to solve real-world problems and drive business success.

Skills & Expertise

Data & Analytics

Power BIIntermediate
Data VisualizationIntermediate
Data MiningIntermediate
TableauBeginner
SQLBeginner

Customer Success

Design & Creative

FigmaBeginner
PrototypingBeginner
WireframingBeginner
Adobe XDBeginner
CanvaBeginner
Logo DesignBeginner
CapCutBeginner
3D ModelingBeginner
SplineBeginner

Software Development

VercelExpert
AngularAdvanced
MongoDBAdvanced
TypeScriptIntermediate
Node.jsIntermediate
REST API DesignIntermediate
Java (Spring Boot)Intermediate
PHP (Laravel)Intermediate
PostgreSQLIntermediate
FlutterIntermediate
Tailwind CSSBeginner
ReactBeginner
MySQLBeginner
AzureBeginner
React NativeBeginner

Work Experience

Data Analyst

Fiverr

2023 - Present

Job Responsibilities:

Provided data analysis, data entry, and reporting services to clients Cleaned, organized, and analyzed datasets using Excel and Python Created dashboards and visual reports to support decision-making Maintained strong client communication and delivered projects on time Handled customer support tasks, improving client satisfaction

IT Attachee

Nakuru County Referral and Teaching Hospital

Feb 2025 - May 2025

Job Responsibilities:

Assisted customers by resolving inquiries and providing accurate information Maintained high levels of professionalism and customer satisfaction Managed multiple customer requests efficiently in a fast-paced environment Developed strong communication and problem-solving skills

Technical SupportPredictive AnalyticsEmail SupportPhone Support

Quick Stats

Age24 years
GenderFemale
English LevelFluent
ID VerificationVerified
Portfolio
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