Virtual Assistant

Stephanie

1,000/mo
Cavite, Philippines
Looking for Full-time
8 hours/day
Availability: US / EU / Asia timezone

Profile Description

I have 4 years of combined experience as an admin assistant, customer service and virtual receptionist, I was also able to support team as an SME and POC andI was recognized as a rockstar employee of the month. I’m very comfortable handling calls, organizing information, and helping clients feel supported.My strong work ethics, attention to detail, passion in continues learning and collaborate with teams effectively allows me to contribute in process improvements and smooth workflow to achive t...

Skills & Expertise

Customer Success

Technical SupportIntermediate
ZendeskIntermediate
Ticket ManagementIntermediate

Marketing & Growth

HubSpotBeginner

Virtual Assistance & Admin

Software Development

Data & Analytics

Design & Creative

CanvaAdvanced

Sales & Business Development

SalesforceBeginner

Work Experience

Virtual Receptionist/ Admin

Broadpath

May 2025 - Sep 2025

Job Responsibilities:

Handled two line of business assisting Caregivers and clients with their schedules, requirements, onboarding systems and mobile applications.

Technical SupportData EntryZendeskLive Chat SupportCalendar ManagementMeeting CoordinationEmail ManagementPhone SupportSalesforceTicket Management

Admin Assistant/ Technical Onboarding/Customer Service

Everise

Oct 2022 - Apr 2025

Job Responsibilities:

Custome service employee of the month for insurance account and handle team as SME and was promoted as Admin Assistant for operations responsible for trainees technical onboarding and assistance.

Technical SupportEmail ManagementData EntryCalendar ManagementMeeting CoordinationAzureCanvaTicket ManagementEmail SupportExcel (Advanced)

Customer Service Retention

Teletech

Dec 2021 - Jun 2022

Job Responsibilities:

Chat, email and phone support act as Tier 3 for food delivery account handling fraud and account retention. Handle the team as POC and SME.

Quick Stats

Age35 years
GenderFemale
English LevelConversational
ID VerificationNot verified

Certifications

Certified Virtual Assistant

Education

Bachelor's Degree

Polytechnic University of the Philippines

2022 - 2025